Thank you for shopping with PLAYFULPALS LLC. Please read our detailed shipping policy below to understand how we handle your orders, delivery, and related matters.
1. Shipping Destinations
- We currently ship only within the United States, including all 50 states and U.S. territories (e.g., Puerto Rico, Guam).
- We do not ship to P.O. Boxes or APO/FPO addresses.
- International shipping is not available at this time.
2. Order Processing Time
- Orders are typically processed within 1-3 business days (Monday to Friday, excluding holidays) after payment confirmation.
- During high-demand seasons (e.g., holidays, sales events), processing time may extend to 5 business days.
- You will receive an email notification once your order has been shipped.
3. Shipping Methods, Costs, and Estimated Delivery Times
| Shipping Method | Cost (USD) | Estimated Delivery Time (business days) | Carrier |
|---|---|---|---|
| Standard Shipping | $5.99 (flat rate) | 3 – 7 | USPS / UPS Ground |
| Expedited Shipping | $12.99 | 2 – 3 | USPS Priority / UPS 2nd Day Air |
| Overnight Shipping | $24.99 | 1 (next business day) | USPS Express / UPS Next Day Air |
- Shipping costs are calculated at checkout based on the selected method.
- Free Standard Shipping promotions may apply for orders over a certain amount; please refer to our website for current offers.
- Estimated delivery times start counting from the day the order is shipped, not the day it is placed.
4. Order Tracking
- Once your order has shipped, you will receive an email with a tracking number and a link to the carrier’s tracking page.
- Tracking updates may take up to 24 hours to appear after shipment.
- Please allow the carrier’s system time to update tracking information.
5. Shipping Address Accuracy
- Customers are responsible for providing accurate and complete shipping information.
- If your package is returned due to an incorrect or incomplete address, you will be responsible for additional shipping charges to resend the package.
- Please double-check your shipping address before completing your purchase.
6. Lost, Damaged, or Delayed Packages
- In rare cases, packages may be lost, damaged, or delayed during transit.
- If your order has not arrived within the estimated delivery window, please contact us at [email protected] or call 704-883-5286 within 7 days of the expected delivery date.
- We will assist in filing claims with the carrier and arrange for a replacement or refund if appropriate.
- Please retain any damaged packaging or items until the claim process is complete.
7. Shipping Restrictions and Prohibited Items
- We do not ship hazardous materials, liquids, or products restricted by carriers.
- Some items may be subject to shipping delays due to supply chain or customs restrictions.
- We reserve the right to cancel orders containing restricted items.
8. Address Changes and Order Modifications
- Requests to change shipping addresses or modify orders must be made within 1 hour of order placement.
- Once an order is processed or shipped, changes cannot be guaranteed.
- Please contact us promptly via email or phone for any such requests.
9. Multiple Shipments
- If your order contains multiple items, they may be shipped separately depending on availability.
- Additional shipping fees will not be charged for split shipments.
10. International Shipping
- Currently, PLAYFULPALS LLC does not ship internationally.
- We are working to expand our shipping destinations and will update our policy accordingly.
If you have any further questions or need assistance with your order, please feel free to contact our customer service team:
- Email: [email protected]
- Phone: 704-883-5286
- Business Hours: Monday – Friday, 9 AM – 5 PM EST
Thank you for choosing PLAYFULPALS LLC — where safe, fun, and educational toys come to life!
