1. Shipping & Delivery
Q: Where do you ship to?
A: We currently ship to all 50 states and U.S. territories within the United States. We do not ship internationally or to P.O. Boxes.
Q: How long does it take to process and ship my order?
A: Orders are processed within 1-3 business days after payment confirmation. Shipping times depend on the selected shipping method and typically range from 1 to 7 business days.
Q: Can I track my order?
A: Yes! Once your order ships, you will receive an email with a tracking number and link to monitor your package.
Q: What should I do if my order hasn’t arrived?
A: If your package is delayed beyond the estimated delivery window, please contact us within 7 days at [email protected] or call 704-883-5286 so we can assist you.
2. Orders & Payments
Q: Can I change or cancel my order after placing it?
A: You may request changes or cancellations within 1 hour of placing your order by contacting our customer service. After that, we cannot guarantee modifications as orders may be processed or shipped quickly.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and PayPal.
Q: Will I receive an order confirmation?
A: Yes. After placing your order, you will receive an email confirmation summarizing your purchase.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns for eligible products within 30 days of delivery. Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase.
Q: How do I return or exchange an item?
A: Contact our customer service to obtain a Return Authorization and instructions. Once we receive and inspect the returned item, we will process your refund or exchange promptly.
Q: Are return shipping costs refundable?
A: Return shipping costs are generally the responsibility of the customer unless the return is due to a defect or our error.
4. Product Safety & Quality
Q: Are your toys safe for children?
A: Absolutely. All products comply with U.S. safety standards and regulations. We work with trusted suppliers and regularly test our products.
Q: How do you select your products?
A: Our product specialists evaluate toys for educational value, creativity, durability, and safety before adding them to our catalog.
5. Customer Support
Q: How can I contact customer service?
A: You can reach us via email at [email protected] or by phone at 704-883-5286, Monday through Friday, 9 AM to 5 PM EST.
Q: What if I have feedback or complaints?
A: We welcome your feedback! Please contact us so we can address your concerns and improve our services.
