Effective Date: June 28, 2025

1. Introduction
PLAYFULPALS LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website playfulpals.org or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information in order to provide and improve our services:

a. Personal Information You Provide to Us

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party payment processors)
  • Account credentials (such as email and password)

b. Information Collected Automatically

  • IP address
  • Browser type and version
  • Pages visited and time spent on our site
  • Device information and operating system
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you regarding your account, orders, and customer service
  • Personalize your shopping experience
  • Improve our website, products, and services
  • Send promotional emails and marketing communications (you can opt out at any time)
  • Detect and prevent fraud and unauthorized transactions
  • Comply with legal obligations

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with third parties only in the following circumstances:

  • Service providers who perform services on our behalf (e.g., payment processors, shipping companies, IT services)
  • Legal authorities if required by law or to protect our rights
  • In connection with a business transfer, merger, or acquisition

All third parties are required to protect your information according to applicable privacy laws and only use your information for the purposes we specify.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and receive a copy of your data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent where applicable
  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at [email protected].

8. Children’s Privacy

Our products are designed for children, but our website and services are intended for use by individuals aged 13 and older. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such data, we will delete it promptly.

9. International Transfers

Your information may be stored and processed in the United States. By using our services, you consent to the transfer of your data to the U.S., which may have different data protection laws than your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

PLAYFULPALS LLC
105 Dropseed Ln
Smithfield, NC 27577
Email: [email protected]
Phone: 704-883-5286