Effective Date: June 28, 2025

1. Overview
At PLAYFULPALS LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange policy to make the process as easy as possible.

2. Eligibility for Returns and Exchanges

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, in their original condition, and in the original packaging.
  • Customized or personalized products are not eligible for return unless defective.
  • Sale or clearance items may be non-returnable; please check product description.

3. How to Initiate a Return or Exchange

  • Contact our Customer Service team at [email protected] or call 704-883-5286 within 30 days of receiving your order to request a return or exchange.
  • Provide your order number and reason for return/exchange.
  • Our team will guide you through the process and provide a Return Authorization (RA) number if applicable.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or we sent the wrong product.
  • We recommend using a trackable shipping service to ensure your return is received.
  • Please package the item securely to prevent damage during transit.

5. Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

  • If you would like to exchange an item for the same product in a different size or color, please follow the return procedure and place a new order separately.
  • Exchanges are subject to product availability.

7. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue.
  • We will arrange a replacement or refund at no additional cost to you.

8. Contact Us
If you have any questions about our return and exchange policy, please contact:

PLAYFULPALS LLC
Email: [email protected]
Phone: 704-883-5286